Customer Service Representative

  • Taylor Morrison
  • Folsom, CA, USA
  • Sep 06, 2019
Full time

Job Description

  • Job Description Summary

    As a Customer Service Special Ops Rep working for Taylor Morrison you will be responsible for providing excellent customer service to assist and support the warranty team by processing warranty data, producing reports, quotations and contracts in accordance with functional standard operating procedures.


    Job Details

    We trust that as a Customer Service Special Ops Rep you will: (responsibilities)

    •    Become proficient in data entry into the Newstar Warranty System
    •    Conduct Taylor Morrison procedures for home reviews
    •    Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues
    •    Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
    •    Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s One-year Warranty Program
    •    Utilize Build-Pro to assist superintendents and sub-contractors with information retrieval
    •    Input and dissemination of warranty tickets and home reviews into Newstar; distribute to appropriate personnel for completion
    •    Maintain office files
    •    Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
    •    Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
    •    Provide weekly tracking of all outstanding warranty work orders to the field and update as required
    •    Process check requests for building permits and prepare permit submittals and applications
    •    Complete customer service requests timely and accurately
    •    Order, update and distribute construction related forms
    •    Prepare and submit building permits
    •    You are willing to perform other duties as assigned 

    What you will need: (competencies, behaviors & attributes)

    •    Creative/Innovative
    •    Customer Service Focused
    •    Dependable/Reliable
    •    Integrity/Trust
    •    Prioritization
    •    Team Player  

    About you: 

    •    High School Graduate and have a minimum of 3 years of current or recent experience in a customer service related position.  Some knowledge of residential construction helpful

    •    Excellent communication skills and ability to ensure customer satisfaction
    •    Computer skills and ability to adapt to company systems
    •    Possess time management skills
    •    Must be highly organized and detail oriented
    •    Problem solving ability
    •    Ability to multi-task and remain focused
    •    Ability to travel locally to meet with homeowners 


    Benefits of Working With Taylor Morrison


    We are looking for dedicated professionals that share our values of putting the customer - and their needs - first.  In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:


    • Competitive Compensation
    • Health Care - Medical/Dental/Visio​​n/Prescription​​ Drug Coverage
    • 401(k) with Company Matching Contributions
    • Flexible Spending Accounts
    • Disability Programs
    • Employee & Dependent Life Insurance
    • Vacation & Company Holidays
    • Tuition Reimbursement
    • Employee Home Purchase Rebate Program
    • Home Mortgage Program
    • Employee Assistance Program (EAP)

Number of Openings


Who can apply?