Home Finding Specialist

  • KB Home
  • 95661
  • May 27, 2019
Full time Customer Service Real Estate

Job Description

The Home Finding Specialist will Coordinate and handle sales leads generated from the internet and telephone inquiries. Will facilitate a customer inquiry through preliminary product identification and financial pre-qualification, and then schedule direct appointments with community sales representatives. Assist with special events such as Grand Openings.

ESSENTIAL DUTIES AND RESPONSIBILITIES: INTERNET & TELEPHONE LEAD RESPONSES · Respond quickly, accurately and persuasively to all telephone and electronic leads (email, social media, Live Chat) from various sources such as Corporate DCT and the C3 Bucket. The goal is to respond to all leads within 8 hours or less, but not longer than 24 hours. · Provides consistent follow-up with all lead activities recorded at the 24 hour, 3 days, and 30 day milestones.

PRE-QUALIFICATIONS & APPOINTMENTS · Qualify the lead based on individual preferences and product interest. · Conduct preliminary financial pre-qualifications for purchasing a home. · Adept at overcoming various sales objections and concerns. · Set and schedule appointments for on-site sales representatives.

DATA TRACKING · Maintain C3 database of leads with updated information and customer notes. · Track and report on conversion statistics.

EXTERNAL EVENTS · Contact real estate brokers and schedule presentations for Onsite Sales Representatives to increase broker participation in KB communities. · Participate when needed at grand openings and community events.

EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS: Education/Certifications/Licenses · High school degree or equivalent required · Associate or Bachelor’s degree preferred · Current local real estate license required  Experience · Previous sales experience required using electronic modes of communication (on-line/telephone) · 1-3 years intermediate to advance experience using Internet, Microsoft Office, and customized database programs · Homebuilding industry experience preferred Knowledge, Skills & Abilities · Ability to connect with people using various electronic modes of communication · Strong verbal & written communication, with the ability to take complex concepts and communicate accurately, persuasively and succinctly · Action oriented, with the drive to push leads to successful closure (appointment setting) · Proven ability of being customer centric by seeking solutions from the customer’s perspective · Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook. C3 or JD Edwards database experience a plus Work Requirements -Ability to work flexible schedule on a consistent basis, including evenings, weekend and holidays -Local travel required 10% of time

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Benefits (please give details)

KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!