New Home Specialist

  • TRI Pointe Group
  • Roseville, CA 95661, USA
  • Feb 04, 2019
Full time Customer Service Sales

Job Description

Are you interested in joining an infectious company culture where accountability, top performance and teamwork are valued and rewarded? 


TRI Pointe Homes is looking for an experienced, enthusiastic individual to join our talented group as a New Home Specialist in our Sacramento Office.

Position Highlights: 

The objective of this position is to manage all incoming leads and online sales initiatives.  The position will respond to, qualify and manage the leads and customer requests for new homes in a timely manner.  The NHS handles the lead until the onsite appointment is set and then turns the responsibility over to the New Home Advisor. The individual will report to the Director of Sales & Marketing.

Position Responsibilities: 

  • Respond quickly and personally to all electronic and phone leads.
  • Provide consistent and strategic follow-up to leads with the goal of setting an appointment with the appropriate community New Home Advisor.
  • Qualify the leads based on needs and follow-up accordingly.
  • Set and schedule appointments for onsite sales agents.
  • Provide information to prospects, both on open and upcoming communities.
  • Work with the prospect to determine the best community and floor plan that meets their needs.
  • Develop strong relationships with team members.
  • Update and maintain inventory on website and third-party referral sites
  • Utilize Salesforce to respond, qualify and rate the leads.
  • Track and report on lead activity and sales conversion ratios.
  • Continually research the competition and their online activities.
  • Additional responsibilities as needed.

Position Qualifications:

  • Be a licensed California DRE salesperson or broker REQUIRED
  • 2+ years of sales and/or marketing experience in the homebuilding or resale industry preferred.
  • Proven email and phone communication skills REQUIRED.
  • Comfortable on video and with new technology.
  • Strong organizational, planning and time management skills.
  • Customer-focused and personable.
  • Self-directed and able to maintain focus while working in an unstructured environment with nominal supervision.
  • Strong computer skills including Microsoft Office and CRM applications.
  • Must be able to learn and follow proven sales process.
  • Should be a team player, willing to help others, takes ownership and initiative and has a positive attitude.
  • Open to change and quick learner.


Company Highlights:

  • TRI Pointe Homes is a member of TRI Pointe Group® (NYSE: TPH), a family of premium regional homebuilders. 
  • TRI Pointe Homes is the recipient of several design and customer experience honors including five 2018 Eliant Homebuyer Choice Awards.
  • TRI Pointe Homes received the 2017 Gold Nugget® Grand Award by PCBC 

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

 We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.


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