New Home Warranty Coordinator

Tim Lewis Communities is a homebuilder with more than 30 years of experience crafting homes of solid value and exceptional appeal for hundreds of satisfied homeowners.

We are seeking a New Home Warranty Coordinator to work in our Roseville, CA corporate office with 2+ years’ experience working within the homebuilder or trade contractor industry.

Applicants please submit resume to: https://www.timlewis.com/careers/

Successful applicant will possess the following experience and skills:

Under general supervision, the New Home Warranty Coordinator (also known as Customer Care Coordinator) is responsible for the processing of warranty work orders, maintenance of the homeowner database, individual homeowner lot files, and input of all service and emergency repair requests. Also provides administrative support to the department.

• Receives work orders from Field Customer Care Representatives, contacts homeowners to acknowledge receipt, enters into database to distribute to subcontractors. Follows up to ensure work is complete with final sign offs. Maintains homeowner warranty records.
• Receives calls from homeowners regarding warranty issues. Researches and provides assistance to homeowners. Contacts Customer Care Manager or Director with urgent or escalated requests. Generates reports and tracks emergency requests, missed appointments, and work order status.
• Administrative support to Field Customer Care Representatives and management, including filing, downloading photos, preparing homeowner manuals, etc.
• Must be proficient in Microsoft Outlook, Word, Excel.
• Experience with Build-pro software is a plus!
• Other duties as assigned.

Come join a successful and growing company with a team of dedicated professionals! Tim Lewis Communities is an Equal Opportunity Employer.

Qualified and interested candidates should apply by submitting resume.

Benefits: 401(k), Dental insurance, Disability insurance, Flexible spending account, Health insurance, Life insurance, Paid time off, Vision insurance