Responsible for managerial control and implementation of divisional warranty programs, customer care program and corporate service strategies for all communities. Maintain customer care records and support department activities. Manage team of customer care field reps and office staff. Resolve customer care issues through research and field visits.   ESSENTIAL DUTIES AND RESPONSIBILITIES:   Coordinate the daily monitoring, assignment and completion of all service requests and/or warranty Provide daily direction for Customer Care Coordinator/Administrative Assistant, ensure that established procedures are followed for homeowner calls, written repair requests and communicate information to Customer Care Representatives in a timely Maintain positive homeowner relations; provide homeowner with knowledgeable, timely and professional response to telephone inquiries and resolve difficult customer care issues through personal involvement, including in person Answer incoming customer care phone calls, responds to routine customer care inquiries, direct other calls as Keep division management informed of potential homeowner issues where major cost factors may be Create and distribute departmental and division reports to division management as Collaborate in the formulation and establishment of warranty related policy, field practices and service Proactively work with division management to improve purchasing, construction and selling practices in order to reduce the frequency of customer Formulate and keep updated warranty manuals, orientation packages, policies and procedure manuals and homeowner Manage division Water Intrusion Program with Director of Operations and report on status to division management daily on water intrusion Supervise and manage Customer Care Representatives that are handling communities that are near completion or that have been completed and all communities that are out of Mentor customer care associates by providing leadership, ongoing development, and strong learning experiences while establishing goals and coaching performance to meet business Responsible for the hiring, training, supervision and motivation of customer care Conduct and/or contribute to monthly/quarterly and/or annual performance appraisals. Conduct regular staff meetings and training Review and approve/deny/question all hourly timesheets and all requests for time off in Ensure that all hourly associates are taking their required rest and meal periods as per state law and company Advise purchasing of trade partner performance or failure to comply with portions of their contractual warrantable Devise departmental operating budgets and assess sufficiency of corresponding reserve Work closely with the Area Construction Managers on assignment and completion of all service requests and warranty Coordinate training programs with Area Construction Managers and Customer Care Responds to corporate complaints within one (1) hour and updates the Director of Operations and Division President in writing within same day received. Monitor and allocate staffing levels to adequately maintain coverage for all customer care requests. Review customer care signoffs to insure full completion of warranty service Monitor trends in warranty service Create and generate reports as necessary to identify such tends. Work closely with the Director of Operations to increase quality through such observation and Perform all other duties as   EDUCATION AND ADDITIONAL REQUIREMENTS:   Five (5) years minimum experience in customer service and/or homebuilding Two (2) years minimum experience in directing, coordinating and supervising staff Five (5) years minimum experience in field construction management or as a subcontractor High school diploma or GED required Valid driver’s license Thorough knowledge of building codes and industry standard building practices Intermediate to advanced PC skills (Microsoft Word and Excel) Ability to read and interpret blueprints and engineering reports and details Extensive knowledge and familiarity with carpentry, structural design, engineered wood products and failure analysis Excellent verbal and written communication skills Excellent interpersonal skills Accept constructive feedback   PHYSICAL REQUIREMENTS:   Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing twenty-five (25) pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle,

We are looking for a dynamic builder specialist to help grow our business in Northern California. We are an energy consulting and third-party verification company that has been around since 2003. Our services include Title 24 Part 6 Energy Code Compliance Calculations, HERS Verification, Mechanical Plan Design, GreenPoint Rated, PV/Solar Verification, Tax and Rebate Services and more.  We cover the entire state of California.  This position requires an outgoing person to meet potential clients, develop proposals, find new leads, and maintain follow up. This individual should hold an interest in the building industry and/or energy efficiency industry. The individual needs to have a clean driving record and background check. This position can be located anywhere in NoCA and willing to travel throughout the NoCA region. We offer medical, dental, vision, car insurance, company car, company phone, company gas card, and 401K opportunities. For more company information, please visit: http://www.ducttesters.com. Please send cover letter and resume to AlyssaTrebil@ducttesters.com.

E3 California is seeking an Administrative Assistant to provide general office assistance for the business administration activities for our firm. E3 California is a small business of less than 20 employees and we work throughout California with our main headquarters located in Sacramento. Our primary line of services is Consulting, Energy Modeling, Green Rating, Diagnostic Testing for T24 Compliance or Above Code programs such as Build it Green and LEED with a client base that includes architects, engineers, contractors, and property owners.                                                                                                                                                                                                                        The Administrative Assistant will report to the Director of Administration and will support the Office Administration Processes with general office related duties.  The position will require excellent communication, time management skills, and previous office experience.  The right candidate must be a motivated team player and self-starter capable of handling multiple tasks at one time.  The specific duties and responsibilities may change or be increased as assigned and included, but are not limited to:  GENERAL OFFICE DUTIES:     Operate multi phone line system and direct calls to the appropriate divisions. General filing, checking in mail and sorting for processing. Assist with insurance and business license renewals, certificates, and verifying general compliance. Provide support for consolidating job costing data for time reporting. Assist with special projects and managing spreadsheets that require typing or general data entry as assigned including new project setup, data consolidation projects, change orders, and proposal editing. Coordinate meetings and agenda for office and/or staff meetings as necessary. Coordinate with field staff and managers for booking travel arrangements and completing itineraries. Oversees office supplies, cleaning schedule, and equipment inventory using a sustainable approach within budget.   MINIMUM SKILLS / QUALIFICATIONS:   Must have a minimum of 2 years General Office Administrative experience for a small business preferably in the construction or service-based industry. Proficient skills in Microsoft Office, Word, Excel, Outlook, and a general understanding of job costing is a plus. Experience working with general document editing and working with proposals is a plus. Ability to use multiple line phone system with proper phone etiquette. Knowledge of various filing systems and the ability to maintain filing systems accurately and systematically. Excellent verbal and written communication skills, and acute attention to detail are a must. Must be able to work in a team orientated environment, but also independently when needed or required. Commitment to providing team support and contributing to environmental sustainability and social change.

Villara is currently seeking experienced HVAC Installers to perform work on existing residential homes.  We have work in several locations. To qualify for these positions, the ideal candidates will have experience in the plumbing, electrical and HVAC trades.  Please see the qualifications below: At least 5 years of previous HVAC Install or Retro-fit experience Valid Driver’s License & Clean Driving Record EPA Certification (Universal or Type II) is a MUST At least 5 years of lead/supervisory exp. Required Carpentry, plumbing and electrical experience Ability to lift at least 75 lbs. Location: San Jose, Santa Clara, Sunnyvale & Mountain View